Shipments are made on the next business day of receipt, and you will be greeted by the customer within a period of 2 to 4 working days, counting from the formalization and registration of the order number. This term can be altered by some incident of fortuitous or force majeure, delivery may be delayed for reasons beyond the will and Mamazebra management.
The price of the shipping of the order will be shown during the process of formalisation of the purchase, before making any kind of payment.
Mamazebra offers its customers the possibility of making a return of orders. If they are not satisfied, we refund your money. For shipments to the Peninsula (Spain and Portugal), customer can request a refund of the amount of the article or you change to another article available at Mamazebra website.
Conditions for changes or refunds
Customer has 14 days to request a change by another article or exercising their right of withdrawal, counting from the date of receipt of the articles. It is not necessary to indicate a reason for the exercise of the right of withdrawal. For greater agility in the processing, we thank the customer to follow the procedure outlined below, although it is not required for the exercise of the rights referred to in this paragraph.
Mamazebra undertakes to accept returns of products sealed with full refund of the product.
Contact via email infomamazebracosmetics.com or at our customer service telephone ( 722 43 01 00) to communicate that you want to make a return of your order.
Pack your order under the same conditions that received it. Mamazebra will send a Messenger to his home to carry out the collection of the order.
Shall you bear the direct cost of return of property.
Mamazebra reserves the right of compensation for the difference between the value of the items sent to the client and returned by this in the following cases:
Warranty of originality
All our products are original, have been acquired within the European economic area and therefore are free transit in the European economic market. None of our products has been altered or tampered with following regulations of brands.